Refund and Returns Policy

Due to the personalized nature of our products, all sales are final.

We understand that sometimes mistakes can happen during the engraving process. If you receive an item that is damaged during shipping or contains an error in the engraving that was not reflected in the proof you approved, please contact us within 3 days of receiving your order.

Here’s what to do if your item arrives damaged or incorrect:

1. Contact our customer service team by email at hello@etchwerxco.com within 3 days of receiving your order.
2. Please include a clear description of the damage or error, along with photos of the issue and packaging for our reference.
3. Upon verification of the issue, we will do our best to rectify the situation. This may involve offering a replacement product or issuing a store credit for a future purchase. We may ask for the item(s) to be returned to us.

Please note: We cannot accept returns or offer refunds for any other reason, including:

• Changes of mind
• Incorrect information provided during the design process
• Design elements that were approved in the proof

We take pride in the quality of our work and strive to ensure your complete satisfaction. If you have any questions about our return policy, please don’t hesitate to contact us before placing your order.